This Master Service Agreement ("MSA", "Agreement") is the primary contract between TCF Ventures LLC, a Wyoming limited liability company ("TCF Ventures", "Company", "we", "us", or "our"), and the individual or legal entity that accepts it ("Client", "you", or "your"). It establishes the overarching terms and conditions governing every current and future service we provide—including hosting, domain registration, application deployment, and related technology offerings—thereby defining the rights, responsibilities, and remedies of both parties. All other public-facing policies (e.g., Terms of Service, Acceptable Use Policy, Privacy Policy, individual Service Level Agreements) are incorporated by reference; however, this Agreement prevails over any conflicting provision in those ancillary documents unless a later agreement expressly states otherwise.
The purpose of this MSA is to create a single, coherent foundation for the delivery and support of our Services, simplifying contract management and ensuring consistency across product lines. It is written for two principal audiences:
(a) Clients who procure Services for their own use or on behalf of an organization, and
(b) authorized users or agents who interact with our infrastructure under the Client’s account.
Because the Agreement is public-facing, its language balances legal precision with plain-English clarity so that developers, small-business owners, and enterprise procurement teams can quickly reference it without deciphering hidden conditions.
You indicate acceptance of this MSA by creating an account, clicking an electronic acceptance button or checkbox, executing an order form that references it, or otherwise using any Service. Once accepted, the Agreement is binding as of the Effective Date set forth at the top of the document. In a hierarchy of documents, this MSA ranks first, followed by any negotiated addendum or order form, then the Service-specific policies (including SLAs), and finally general public policies such as our Terms of Service or AUP. Any waiver, modification, or amendment is valid only if executed in writing by an authorized representative of each party.
This Agreement applies to all Services we make available now or in the future, including but not limited to: virtual private servers (VPS); AppFox container hosting; managed proxy endpoints; domain registration, renewal, and DNS management; password-manager SaaS instances; and on-demand "Do-It-For-Me" software installations and migrations. The full technical description of each Service is set out in the Service Description Appendix and may be updated from time to time. Unless expressly excluded, any new feature or product we introduce automatically becomes subject to this MSA upon general release.
The Client must be at least eighteen (18) years old or the age of majority in your country of residence and possess the legal capacity to enter into contracts. If the individual accepting this Agreement does so on behalf of a corporation, partnership, nonprofit, or other legal entity, that individual warrants that they have actual authority to bind the entity and that the entity will be jointly and severally responsible for all obligations herein. References to “you” or “your” in this MSA therefore include both the accepting individual and the represented organization.
This Agreement commences on the Effective Date displayed at the top of this document and remains in force until terminated pursuant to Section 11. Unless an order form specifies a fixed subscription term, Services are provided on a month-to-month or year-to-year basis and renew automatically until canceled. Obligations that, by their nature, survive termination—including outstanding fees, confidentiality, intellectual-property protections, and limitations of liability—survive indefinitely.
The following capitalized terms have the meanings set forth below whenever they are used in this Agreement, unless the context clearly requires otherwise. Terms defined in a singular form include the plural and vice-versa. Headings and numbering are for convenience only and do not affect interpretation.
This Section describes how TCF Ventures delivers, operates, and supports each category of Services available to the Client. Unless otherwise stated in an Order, all Services are provided on a best-effort, shared-infrastructure basis subject to the Service Level Agreements referenced in Section 6 and the technical limits documented in the Service Description Appendix.
All Services are provisioned from data-center facilities selected by TCF Ventures in its sole discretion. The Client acknowledges that (a) certain Services may be hosted in the Netherlands or other jurisdictions, (b) resources are allocated from multi-tenant hardware, and (c) reasonable oversubscription practices may be used to optimize capacity without materially degrading performance. TCF Ventures reserves the right to perform Scheduled Maintenance within published Maintenance Windows and to apply emergency patches or configuration changes when security or stability demands. The Client must comply with all Acceptable Use, security, and technical policies posted on TCF Ventures’ website, and must ensure that end users do the same. TCF Ventures may refuse, suspend, or terminate any Service that endangers infrastructure, violates policy, or breaches Applicable Law.
A "VPS" is a logically isolated virtual machine running on the Company’s hypervisor stack (currently VirtFusion with KVM). Each VPS includes the CPU cores, RAM, storage, network speed, and bandwidth quota specified in the Order. Unless the Order indicates a managed tier, VPS instances are self-managed: the Client is solely responsible for operating-system updates, security hardening, software configuration, and data backups beyond any snapshot or backup slots explicitly purchased. Root or administrative access credentials are provided at deployment; safeguarding those credentials is the Client’s responsibility. IPv6 connectivity is included as standard, while IPv4 addresses are limited and billed according to the then-current price list. TCF Ventures may migrate a VPS between Nodes for load balancing, maintenance, or hardware upgrades, using reasonable efforts to minimize downtime.
"AppFox" is a multi-tenant container-hosting platform orchestrated by Pterodactyl, Pelican or other similar purpose panels as determined by us, optimized for lightweight applications such as Discord bots, ShareX servers, and micro-APIs. Containers run in isolated namespaces but share the underlying host kernel. The Client receives panel credentials to deploy from approved templates or custom Docker images that comply with the Acceptable Use Policy. Outbound IPv4 traffic is NATed through shared addresses; inbound connectivity may require TCP or UDP port reservations as documented in the Service Description Appendix. Persistent volume storage, snapshotting, and automated restarts are available features but are not guaranteed unless expressly included in the Order. Elevated (root) access inside containers is disabled by default to protect platform integrity.
TCF Ventures is an authorized reseller for multiple registrars and a direct registrar for certain namespaces (e.g., .it.com). Domain registrations, renewals, transfers, and WHOIS privacy services are subject to:
The Client affirms that all registration data provided is accurate and will be kept current. Domain Services auto-renew by default on the expiration date unless the Client disables auto-renewal at least ten (10) days in advance. Failure to pay renewal fees by the Due Date may result in suspension, deletion, or redemption-period fees imposed by the registry.
Ownership of a Domain is retained by the registrant of record; TCF Ventures acts solely as the billing and technical agent during the registration term.
The Managed Proxy Service provides reverse-proxy and SSL termination capabilities for Client-hosted content. Traffic enters the TCF Ventures proxy layer, where requests may be cached, rate-limited, or filtered for malicious patterns. SSL certificates issued through Let’s Encrypt or another certificate authority may be generated and renewed automatically. The Client remains responsible for the legality and security of all origin content and warrants that proxied data does not infringe third-party rights or violate export-control laws. TCF Ventures may temporarily disable or throttle the proxy if:
The Password Manager Service offers a zero-knowledge vault solution hosted on TCF Ventures infrastructure. Encryption keys are derived on the Client side and are never stored in plaintext by TCF Ventures. Because vault access depends on the Client’s master password and device keys, TCF Ventures cannot recover lost credentials and disclaims any liability for data rendered inaccessible through forgotten passwords. Routine encrypted backups are retained; however, the Client is encouraged to maintain off-platform exports. The Service is provided "as-is" for secure credential storage and is not a substitute for broader enterprise identity-management controls.
Under the Do-It-For-Me ("DIFM") offering, TCF Ventures will install and configure third-party or open-source software on a VPS or AppFox container at the Client’s request. Unless explicitly purchased as a managed add-on, ongoing updates, security patches, and application-level troubleshooting remain the Client’s responsibility after hand-off. The Client warrants that all requested software is properly licensed and agrees to supply any necessary license keys. TCF Ventures provides a one-time, limited warranty that the software will operate substantially in accordance with its official documentation upon completion of installation; thereafter, support is billed at prevailing hourly rates or pursuant to a separate maintenance agreement.
This Section sets forth the core responsibilities the Client must uphold to maintain Service continuity, security, and contractual compliance.
The Client shall maintain sole control over, and responsibility for, all credentials (including usernames, passwords, SSH keys, API tokens, and 2-factor authentication devices) associated with their TCF Ventures account. The Client must:
The Client is liable for all activities conducted through its account, whether authorized or not, until TCF Ventures is notified in writing and has a reasonable opportunity to act.
The Client shall comply with:
The Client bears sole responsibility for determining whether the Services meet regulatory obligations such as GDPR, HIPAA, export-control statutes, or data-residency requirements relevant to their operations. Content or conduct that violates policy or law may result in immediate suspension pursuant to Section 11.
The Client agrees to use the Services only for lawful purposes and in a manner consistent with normal, fair, and intended usage. Prohibited activities include, without limitation:
TCF Ventures reserves the right to investigate, report, and remediate any suspected abuse, including cooperating with law enforcement authorities.
The Client must promptly notify TCF Ventures via the designated support channel of:
The notice should include sufficient detail to enable effective troubleshooting. Delayed or incomplete reporting that exacerbates downtime or data loss may limit the Client’s eligibility for SLA credits under Section 6.4.
This Section explains how Service fees are calculated, invoiced, collected, and adjusted, as well as the consequences of late or disputed payments.
Service prices are published on the TCF Ventures website or indicated in an Order and may include:
Promotional discounts apply only for the term expressly stated and revert to the then-current list price upon renewal.
TCF Ventures may modify its price list at any time; however, increases to recurring fees will not take effect for an existing Service until the start of the next Billing Cycle and only after at least thirty (30) days’ prior written notice.
Invoices are generated electronically at the beginning of each Billing Cycle (typically monthly) and delivered to the Client’s registered email address. All amounts are denominated and payable in U.S. Dollars (USD) unless the Order specifies a different Currency. The Client authorizes TCF Ventures to charge the designated Payment Method automatically on the Invoice date. If auto-payment fails, the Client must remit the full balance no later than the Due Date shown on the Invoice—usually fourteen (14) calendar days from issuance—using an approved Payment Method (credit card, ACH, or other method we support).
Any balance that remains Past Due after the Due Date will incur a Late Fee equal to the greater of:
TCF Ventures may, at its discretion:
Reinstatement of suspended Services is subject to a reactivation fee and prepayment of all outstanding charges.
Payment of all Fees on or before the Due Date is a fundamental condition of this Agreement. The Client bears sole responsibility for ensuring that:
Failure to satisfy this obligation constitutes a material breach and may trigger suspension or termination under Section 11.
If the Client in good faith disputes any portion of an Invoice, the Client must:
The parties will negotiate in good faith to resolve the dispute within thirty (30) days. Amounts resolved in TCF Ventures’ favor are immediately payable and may be subject to Late Fees from the original Due Date.
Filing a chargeback or payment reversal without first following this dispute procedure is a material breach.
Prices are exclusive of Taxes unless expressly stated otherwise. The Client is responsible for all Taxes associated with its purchase and use of the Services, excluding taxes on TCF Ventures’ net income. If TCF Ventures is required to collect or remit Taxes on the Client’s behalf, such amounts will be itemized on the Invoice and must be paid in full.
Because the Services are delivered digitally, they do not involve physical importation of goods; therefore, any customs duties or import tariffs that might otherwise apply are contractually allocated to the Client, and TCF Ventures disclaims liability under a Tariff Immunity clause.
The Client agrees to indemnify and hold TCF Ventures harmless from any assessment, penalty, or interest related to Taxes or tariffs that the Client is legally obligated to pay but fails to remit.
A comprehensive breakdown of all standard rates—including plan prices, per-unit resource costs, add-on services, and one-time fees—is maintained in the TCF Ventures Fee Schedule, which is incorporated into this Agreement by reference.
TCF Ventures may update the Fee Schedule from time to time in accordance with Section 5.1. Any new or revised fees will become effective for the Client at the start of the next Billing Cycle.
This Section describes the service-quality metrics that TCF Ventures commits to meet and the sole and exclusive remedies available to the Client if those commitments are not achieved.
Uptime is measured as the total minutes in a Billing Cycle during which the primary service daemon is reachable from at least two geographically diverse monitoring agents over TCP/ICMP, divided by the total minutes in that Billing Cycle.
"Uptime" excludes:
TCF Ventures will use commercially reasonable efforts to limit Scheduled Maintenance to four (4) hours per calendar month.
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If measurable performance consistently fails to meet these thresholds for more than two (2) consecutive hours, the Event will be treated as Downtime for credit purposes.
If monthly Uptime for a Service falls below its Availability Commitment, the Client may request a Service Credit calculated as a percentage of the affected Service’s monthly recurring fee (MRF):
| Monthly Uptime | Credit (% of MRF) |
|---|---|
| ≥99.0% but < Commitment | 10% |
| ≥95.0% but <99.0% | 25% |
| <95.0% | 50% |
Credits must be requested in writing within ten (10) days of the end of the relevant Billing Cycle and will be applied to future Invoices. Credits cannot exceed 50% of the MRF for the affected Service in any single Billing Cycle and have no cash value.
Credit eligibility is conditioned on the Client being in full compliance with the Agreement and having no Past Due balance at the time of the request. The remedies set forth in this Section are the Client’s exclusive remedy for any failure to meet the SLAs.
This Section governs the protection of sensitive information exchanged between the parties and sets out the privacy and security standards that apply to the Services.
"Confidential Information" means all non-public business, technical, or financial information disclosed by either party ("Disclosing Party") to the other ("Receiving Party") in any form, whether oral, visual, or written, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
Confidential Information includes, without limitation, source code, network diagrams, security reports, business plans, pricing not publicly posted, customer lists, and personal data processed under this Agreement. Confidential Information does not include information that:
The Receiving Party shall:
If the Receiving Party is compelled by law or court order to disclose Confidential Information, it shall provide prompt written notice (unless legally prohibited) and cooperate with the Disclosing Party to seek protective measures. Confidentiality obligations survive five (5) years after termination of the Agreement, or indefinitely for trade secrets and personal data.
TCF Ventures acts as a "processor" for Client-provided personal data and the Client acts as the "controller" as those terms are defined under the EU General Data Protection Regulation (GDPR). The parties shall execute a Data Processing Addendum (DPA) where required. TCF Ventures will:
Cross-border transfers of personal data from the European Economic Area to the United States or other jurisdictions will rely on a lawful transfer mechanism such as Standard Contractual Clauses or an adequacy decision. The Client is responsible for obtaining all necessary consents and providing any required privacy notices to end users.
TCF Ventures maintains an information-security program aligned with industry standards that includes:
If TCF Ventures becomes aware of a security breach resulting in unauthorized access to Client data ("Security Incident"), it will:
TCF Ventures’ liability for Security Incidents is limited as set forth in Section 9.
The Client must maintain up-to-date contact information for incident notifications and implement reasonable security measures within its own user environment.
This Section allocates intellectual-property ("IP") rights between the parties and outlines the licenses, restrictions, and infringement-claim procedures that govern use of the Services.
This Section allocates and limits the financial risks that each party assumes under this Agreement.
To the maximum extent permitted by Applicable Law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business interruption, even if advised of the possibility of such damages and regardless of the theory of liability (contract, tort, strict liability, or otherwise).
The limitations in this section do not apply to:
Except for the exclusions in the section above, each party’s aggregate liability arising out of or related to this Agreement shall not exceed the total amount of Fees and costs actually paid or payable by the Client to TCF Ventures under the Order giving rise to the claim during the twelve (12)‑month period immediately preceding the event giving rise to liability.
If the claim relates to multiple Orders, the cap is limited to the Fees paid or payable for the specific Service(s) affected.
The parties acknowledge that the limitations set forth in this Section are a fundamental basis of the bargain and reflect a fair allocation of risk, and that the Services would not be provided without these limitations.
This Section sets forth the circumstances under which each party will defend and indemnify the other from third-party claims.
TCF Ventures may, at its discretion and at its expense, defend the Client against any third-party claim alleging that the unmodified Services infringe a U.S. patent, registered trademark, or copyright, and will pay any damages and reasonable attorneys’ fees awarded in a final judgment or agreed to in settlement, provided that the Client:
TCF Ventures’ obligations do not apply to claims arising from:
TCF Ventures may, at its option and expense, procure the right for the Client to continue using the Services, replace or modify the Services to make them non-infringing, or terminate the affected Service and refund prepaid, unused Fees.
The Client will defend, indemnify, and hold harmless TCF Ventures, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, demand, or action arising out of or related to:
The Client will pay all damages, costs, and reasonable attorneys’ fees finally awarded or agreed to in settlement, provided TCF Ventures complies with the requirements in Section 10.3.
The party seeking indemnification (the " Indemnified Party") must:
The Indemnifying Party may not settle any claim that imposes non-monetary obligations on, or admits fault by, the Indemnified Party without the Indemnified Party’s prior written consent (not to be unreasonably withheld).
The obligations in this Section constitute the Indemnified Party’s exclusive remedy for third-party claims covered by indemnification.
This Section outlines how either party may end or pause Services and the consequences of doing so.
TCF Ventures may terminate this Agreement or any individual Service immediately upon written notice if:
Termination under this Section is without liability to TCF Ventures, except to refund any prepaid, unused fees for the terminated portion of the Service term, unless the termination is due to the Client’s material breach or other policy violation, in which case no refund is due.
The Client may terminate this Agreement or any Service at any time for convenience by:
Prepaid fees are non-refundable unless otherwise required by law or expressly stated in an Order.
If the Client terminates due to TCF Ventures’ uncured material breach, TCF Ventures will refund any prepaid, unused fees for the terminated Service.
TCF Ventures may suspend all or part of the Services, with or without notice, if:
During suspension, the Client remains liable for all applicable Fees.
TCF Ventures will reinstate suspended Services promptly after the underlying cause is cured to its reasonable satisfaction. If the Client fails to remedy the issue within fifteen (15) days of suspension, TCF Ventures may convert the suspension into termination under Section 11.1.
This Section establishes the procedures and governing law for resolving any controversy or claim arising out of or relating to this Agreement or the Services.
This Agreement is governed by and construed in accordance with the laws of the State of Wyoming, U.S.A., without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating arbitration or litigation, the parties agree to attempt to resolve any dispute informally as follows:
Nothing in this Section prevents either party from seeking provisional remedies (such as injunctive relief) in a court of competent jurisdiction to protect its rights during the negotiation period.
Except for claims that qualify for small-claims court, any dispute that cannot be resolved informally shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator experienced in technology-services contracts. The seat of arbitration will be Cheyenne, Wyoming, and proceedings may be conducted virtually to minimize cost. The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The prevailing party is entitled to recover reasonable attorneys’ fees and costs, as determined by the arbitrator.
The parties agree that any proceedings—whether in arbitration or court—will be conducted only on an individual basis and not in a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one party’s claims or otherwise preside over any form of representative or class proceeding.
If this waiver is found unenforceable with respect to any claim, that claim must be severed and decided in a court of competent jurisdiction, and the remaining claims shall be arbitrated.
This Agreement—including the Order(s), appendices, addenda, incorporated policies, and the Fee Schedule—constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous understandings, proposals, or communications, whether oral or written.
TCF Ventures may amend this Agreement by posting a revised version on its website and providing at least thirty (30) days’ prior written notice. Amendments will take effect at the start of the next Billing Cycle. Continued use of the Services after the effective date constitutes acceptance of the amended terms. Any amendment proposed by the Client must be in writing and signed by an authorized representative of TCF Ventures to be valid.
Neither party shall be liable for any delay or failure to perform its obligations (except payment obligations) if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government action, pandemic, or widespread Internet outages (each, a " Force Majeure Event").
The affected party shall:
If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or of the right to enforce it later.
The Client may not assign or transfer this Agreement, in whole or in part, without TCF Ventures’ prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, provided that the successor is not a competitor of TCF Ventures and agrees in writing to be bound by this Agreement. TCF Ventures may assign its rights and obligations to an affiliate or in connection with a corporate transaction.
All legal notices required under this Agreement must be in writing and delivered by:
Notices are deemed given:
Routine communications, including billing and support inquiries, may be sent via email or through the Client Portal.
This Section clarifies how this Master Service Agreement ("MSA") interacts with—and overrides where necessary—other documents governing the Services.
In the event of any conflict or inconsistency between the terms of this MSA and any other agreement, policy, order form, or appendix incorporated herein, the following order of precedence shall apply (highest to lowest):
If a term in a lower-ranking document purports to modify or override a term in a higher-ranking document without explicit reference and consent, the higher-ranking document prevails.
All publicly posted policies—collectively, "Ancillary Policies"—apply to the Client’s use of the Services and are incorporated by reference into this Agreement. These Ancillary Policies provide operational details (e.g., acceptable content, support expectations, privacy practices) and work in tandem with this MSA.
If an Ancillary Policy is updated in accordance with its own amendment procedure, the updated version automatically applies to the Client upon its effective date, provided it does not materially conflict with this MSA.
Should an unavoidable conflict arise, the parties will interpret the documents to give maximum effect to both; if that is impossible, the conflict is resolved according to the precedence set forth above.
This appendix provides a technical and operational breakdown of each Service category offered by TCF Ventures LLC. Unless otherwise specified in an Order, all Services are provisioned on shared-infrastructure nodes located in Amsterdam, NL.
| Service Category | Service Description | Optional Add-Ons | Support Level |
|---|---|---|---|
| VPS (Standard and Flexible) | A KVM-based virtual server that sits on Gen-4 NVMe drives mirrored via md-raid, delivering sub-100 µs latency and multi-GB/s throughput even if one disk fails. Guests receive an unconstrained CPU share within the normal scheduler tier, ensuring consistent burst performance without noisy-neighbor throttling. | Extra IPv4 /64 IPv6 Block Upgraded Network Speeds Unmetered Bandwith |
Self-managed (tickets for node issues and upgrades) |
| VPS Hosting (Clearance) | Budget-oriented VM pool built on enterprise SATA SSDs in a hardware RAID-5 stripe for high capacity and single-disk fault-tolerance. CPU cycles are assigned in a low-priority cgroup, ideal for dev, test, or burst-tolerant workloads that can trade write latency for cost savings. | None | Community support (best-effort) |
| Container Hosting (AppFox) | A managed Docker environment running on mirrored NVMe storage; every container lives on a redundant block device capable of >500 k IOPS and live-rebuild in case of drive failure. Images, volumes, and networking are orchestrated for the customer, who only needs to select a docker image from our offerings. | None | Community support (best-effort, tickets for node and template issues) |
| Managed Proxy Service | Fully hosted layer-7 reverse proxy powered by Nginx; we provision and maintain SSL, header rules, rate limiting, and auto-renewing certificates on our own cluster, exposing customer back-ends through clean DNS entries without clients touching any configuration. | Additional Proxied Domains | Tier 1 (24 h response) |
| Password Manager SaaS | Dedicated Vaultwarden instance, running in our secure container mesh with daily encrypted off-site backups. Unlimited vault items and user accounts are included under a fair-use policy, giving teams a full Bitwarden-compatible API and browser extension support at zero extra cost. | None | Community Support (best effort, tickets for node issues) |
| Do-It-For-Me Install | Fixed-price remote installation of approved software titles on the customer’s hardware or cloud VM. Engineers handle dependency checks, hardening, and post-install validation; the client simply supplies valid licenses and endpoint access. | Ongoing Management (i.e. updates, maintenance, etc.) | Tier 2 during task / support afterward depends on underlying hosting product |
| Do-It-For-Me Migration | End-to-end transition from an existing provider to TCF Ventures, covering data export, transform, import, DNS flips, and smoke testing. Customers provide any necessary licenses; we script and supervise cut-over to minimize downtime and ensure configuration parity. | None | Tier 2 during task / support afterward depends on underlying hosting product |
Bandwidth accounting: For VPS and Container Services, both ingress and egress traffic count toward the Client’s bandwidth quota. Managed Proxy and Password Manager operate under fair-use policies.
Storage redundancy: Standard and Flexible VPS utilise RAID1 NVMe storage; Clearance VPS utilise hardware RAID5 SATA drives. >
Add-On Fees
Add-On pricing details are published in the Fee Schedule (see link in Section 15.3) and supersede any dollar amounts previously listed.
| Metric | VPS (Standard/Flexible) | VPS (Clearance) | AppFox | Managed Proxy | Password Manager | DIFM Install | DIFM Migration |
|---|---|---|---|---|---|---|---|
| Target Uptime | 99.80% | 99.50% | 99.80% | 99.80% | 99.80% | n/a | n/a |
| Critical Incident Response | 2 h | 4 h | 2 h | 2 h | 12 h | 30 min (during task) | 30 min (during task) |
| Max Scheduled Maintenance | 4 h/mo | 6 h/mo | 4 h/mo | 2 h/mo | 8 h/mo | n/a | n/a |
| Network Latency (RTT) | ≤150 ms | ≤180 ms | ≤150 ms | ≤150 ms | ≤150 ms | n/a | n/a |
| Packet Loss | <0.5 % | <1.0 % | <0.5 % | <0.5 % | <0.5 % | n/a | n/a |
Downtime Credit Table (per Service, excluding Clearance VPS which is best-effort):
| Monthly Uptime | Credit (% of MRF) |
|---|---|
| ≥99.0% but < Commitment | 10 % |
| ≥95.0% but <99.0% | 25 % |
| <95.0% | 50 % |
Credits must be requested within 10 days of the cycle close; maximum 50 % MRF per billing month. Clearance VPS plans are excluded from monetary credits but may receive proportional time-extension credits upon request.
The current Fee Schedule is published online at https://tcf.ventures/fee-schedule.
This includes all standard pricing, optional add-ons, per-unit resource billing for Flexible VPS, and custom configurations. Where discrepancies exist between historical marketing materials and the live Fee Schedule, the live Fee Schedule shall prevail.
Clients may request summary audit reports (e.g., pentest executive summary) under NDA.